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Frequently Asked Questions – EXPDYA​

About Us 


FAQ 

What is EXPDYA?

EXPDYA is a platform that allows you to shop online from French websites while living abroad. We simplify your purchases and ensure international delivery of your packages.

From which countries can I use EXPDYA?

 EXPDYA is accessible from many countries. If you can access our website, you can use our services. Currently, we only deliver to selected countries.

Which French websites can I buy from?

Examples include:

  • Amazon France
  • Cdiscount
  • Fnac
  • Rakuten France
  • Yves Rocher
  • H&M France
  • Veepee
  • Vinted
  • Garobulles

  You can find the full list on our website   Marketplaces


How does delivery work?

After your purchase, we receive your package in France and ship it to your international address using GLS or DPD.

What payment methods are accepted?

 We accept credit/debit cards and PayPal. Additional secure options will be available soon, depending on your country.

How do I place an order via EXPDYA?

  

1. Go to our order page   ​​​​Purchase form 

2. Fill in the product details.

3. We’ll contact you to confirm and complete the purchase after payment.


Can I return a product or get a refund?

 Returns and refunds depend on the retailer’s policy. We’ll assist you as much as possible.

 Is my personal data secure?

 Yes. Your data is treated confidentially and securely.

 Is the website available in multiple languages?

Yes, EXPDYA is available in 27 languages. Select your preferred language at the top right of the page.

How do I contact customer service? 

Via the Contact Us. page. Our team is available to help you